Many things can be said about 'customer service' in our country, unfortunately being pleasant isn't one of them.

"SmartClerk" aims to tackle this problem by improving customer satisfaction whenever reaching a human representative both inside the branch and a call center.

We have 3 main tasks to tackle,

1. Recognize and greet customer without him entering identification.

2. understand customer EMOTION in REAL TIME, by analyzing :

3. Facial expressions

4. Voice analyzing

5. Contextual speech analysis

6. record your interaction and move raw data to salesforce CRM for future opportunities (i.e : "I'm flying to vacation next month", "I'm getting a rough divorce")

"SmartClerk" can run in any work station such as

• bank branch
• call center
• google glass

let remember , happy customer = happy bank!